Refund & Return Policy

NRG Wave offers a 30-Day Member Satisfaction Guarantee on eligible physical product purchases. If a Member is not satisfied with an eligible product, the Member may request a refund within 30 days of purchase.

NRG Wave may provide a full or prorated refund based upon the circumstances of the return, including the amount of product used or returned. Normal product use during the satisfaction period will not, by itself, prevent a refund; however, substantially consumed products, repeated refund activity, suspected abuse, fraud, or other misuse of the Refund & Return Policy may result in a prorated refund, denial of a refund, or account review, as permitted by applicable law.

NOTE: Only product purchases made directly from a Member's bank account, debit card, or credit card are eligible for refund under this policy.

NRG Wave strives for the highest level of Member satisfaction; therefore, we will provide a prorated refund based on the amount of product you return to our fulfillment center address if you are not satisfied with your purchase. Our products and services include a member-friendly money-back guarantee to accommodate those who find that our offerings do not fit their demands or meet their expectations. In the unlikely event that you are not satisfied, you may request a prorated refund of your initial purchase amount by returning the unused portion of the product to our fulfillment center address. NRG Wave operates under a cancel-at-any-time policy, and you can simply request that NRG Wave stop your monthly billing (if applicable) or simply stop using the service.

NRG Wave believes that we offer the most affordable, robust, and reliable service in the industry, and that's why we stand behind our refund & return policy, terms and conditions, and privacy policy with great pride. So, if for any reason you are not completely satisfied with our services, simply contact us within the allotted 30-day (physical products) refund period, and we will process your request no questions asked. It's that simple.

Digital Products, NRGiize AI & Online Services

Digital products, NRGiize AI products and subscriptions, downloadable content, webinars, apps, online training, financial tools, YOU + 2 products, Share & Support Guides, marketing materials, Street Level products, certifications, and other electronically delivered products or services are generally non-refundable once access has been provided, activated, downloaded, streamed, or otherwise delivered.

If NRG Wave determines that a technical error, duplicate purchase, billing error, or other exceptional circumstance has occurred, the Company may, at its sole discretion, provide a refund, replacement, account credit, or other appropriate resolution.

The Company reserves the right to determine eligibility for any exception on a case-by-case basis.

Returns

Returns of eligible physical products are generally processed through NRG Wave's authorized shipping and fulfillment provider in accordance with the applicable return procedures. Once a return has been received and approved, NRG Wave will process the appropriate refund, store credit, or other approved resolution.

Refunds are issued to the original payment method whenever possible. Processing times may vary depending on the payment processor, financial institution, fulfillment provider, and other factors outside the Company's control.

Should you have any questions about our refund policy, please contact us at support@nrgwave.com.

Accounts found to be in violation of Company policies may not be eligible for refunds under this policy, at the Company's sole discretion.