Community Member Agreement

Section 1: Welcome

Welcome to the NRG Wave Community.

Thank you for choosing to become a Community Member of NRG Wave.

NRG Wave is a Share & Support Community designed to bring people, families, professionals, businesses, organizations, and communities together to support one another in the areas of Health, Wealth, Personal Development and Lifestyle.

As a Community Member, you can CONNECT, LEARN, GROW & SHOP while participating in the NRG Wave Community in the ways that best fit your interests, needs, and goals.

Community Membership is FREE!

There is no purchase required to join the NRG Wave Community and no annual membership fee.

Community Members may have access to community content, educational resources, webinars, events, wellness information, personal development resources, technology, AI Services, products, services, Member programs, and other Company-approved offerings as they become available.

A Community Member may also choose to purchase NRG Wave products, subscriptions, digital services, educational programs, or other offerings. When you make a purchase, you are participating as a customer of NRG Wave, but purchasing is never required simply to remain a Community Member.

The NRG Wave Community is also a place to share information, ideas, experiences, encouragement, products, services, and support with others. Members are encouraged to help create a positive community where people can learn from one another, build relationships, and support themselves and others.

As the NRG Wave Community grows, The Company may develop additional benefits, resources, educational programs, events, discounts, partnerships, community activities, and other opportunities designed to support Community Members.

Every Member helps strengthen the Community simply by participating, sharing ideas, providing feedback, inviting others to learn about NRG Wave, and helping us better understand how we can support our Members.

The goal is simple: Build a growing Share & Support Community that provides people with useful information, quality products and services, meaningful connections, and resources that may help support their Health, Wealth, Personal Development and Lifestyle.

This Community Member Agreement establishes the relationship between NRG Wave and each Community Member and explains the basic rights, responsibilities, standards, and policies associated with participating in the NRG Wave Community.

By accepting this Agreement, a Community Member acknowledges that they have read, understand, and agree to comply with this Community Member Agreement and the applicable NRG Wave Policies & Procedures, NRG Wave Privacy Policy, NRG Wave Refund & Return Policy, and other applicable Company policies and terms.

Section 2: Purpose Of This Agreement

The purpose of this Community Member Agreement is to establish a clear understanding between NRG Wave and each Community Member regarding participation in the NRG Wave Community.

NRG Wave is designed as a flexible Share & Support Community that may serve individuals, families, professionals, businesses, organizations, teams, community groups, and other Company-approved participants.

Community Members may participate in different ways based upon their interests, needs, goals, purchases, subscriptions, activity, and the programs or resources they choose to use.

Participation in NRG Wave does not require a Community Member to purchase products, subscribe to services, build a business, participate in the Rewards Plan, or use every product, service, resource, or program offered by The Company.

A Community Member may simply connect with others, access available information and resources, participate in community activities, attend webinars or events, learn about products and services, provide feedback, share ideas, and shop when they choose.

When a Community Member purchases an NRG Wave product or service, that Member is acting as a customer for that transaction and remains a Community Member unless they separately choose to become a Rewards Member.

Community Members do not participate in the NRG Wave Rewards Plan and are not eligible to earn Rewards solely by being Community Members.

A Community Member who later wishes to participate in the Rewards Plan may choose to become a Rewards Member by completing the applicable Company-approved process and accepting the separate Rewards Member Agreement and other applicable Rewards Plan terms.

NRG Wave seeks to provide products, services, education, technology, community resources, wellness information, personal development resources, AI Services, events, discounts, partnerships, and other Company-approved opportunities that may help support Members in the areas of Health, Wealth, Personal Development and Lifestyle.

As the NRG Wave Community grows, The Company may introduce new benefits, programs, services, partnerships, community features, and other opportunities designed to increase the value of Community Membership.

This Agreement establishes the basic standards, responsibilities, rights, and expectations that help protect the NRG Wave Community, its Members, The Company, and other participants.

By participating as a Community Member, each Member agrees to use the NRG Wave Community respectfully, responsibly, and in accordance with this Agreement, applicable Company policies, and applicable law.

Section 3: Definitions

For purposes of this Community Member Agreement, the following definitions apply.

Company

“Company” refers to NRG Wave and any parent company, subsidiary, affiliated company, successor company, or authorized operating entity.

NRG Wave Community

The NRG Wave Community is the broader Share & Support community through which Members may connect with others and access Company-approved products, services, educational resources, webinars, events, digital offerings, AI Services, community programs, benefits, and other opportunities made available by The Company.

Availability may vary based upon membership status, purchases, subscriptions, activity, location, program eligibility, or other Company-established requirements.

Member

“Member” means an individual, business, organization, or other eligible participant who has joined NRG Wave as either a Community Member or Rewards Member, as applicable.

Community Membership

Community Membership means participation in the NRG Wave Community as a Community Member, including access to applicable community resources, information, programs, products, services, benefits, and other Company-approved offerings.

Community Membership is free, requires no annual membership fee, and does not require a purchase.

Community Member

A Community Member is a Member who joins the NRG Wave Community for free and does not participate in the NRG Wave Rewards Plan.

There is no purchase required to become or remain a Community Member, subject to applicable Company policies.

A Community Member may access available community resources, content, webinars, events, products, services, educational programs, digital offerings, AI Services, and other Company-approved opportunities.

A Community Member who purchases an NRG Wave product or service acts as a customer for that transaction.

Active Community Member

An Active Community Member is a Community Member with a Qualifying Monthly Order (QMO) of 35 Product Volume (PV) or more in current qualifying product volume.

Active Community Members may receive additional access, benefits, programs, pricing, content, resources, or other opportunities established by The Company.

Preferred Community Member

A Preferred Community Member is a Community Member with a Qualifying Subscription Order (QSO) of 35 Product Volume (PV) or more in current qualifying product volume.

Preferred Community Members may receive additional subscription-related benefits, pricing, programs, access, resources, or other opportunities established by the Company.

Rewards Member

A Rewards Member is a Member of the NRG Wave Community who has voluntarily chosen to participate in the NRG Wave Rewards Plan by completing the applicable Company-approved process and accepting the separate Rewards Member Agreement.

A Rewards Member may also purchase NRG Wave products and services as a customer while participating in the Rewards Plan.

Rewards Plan

The NRG Wave Rewards Plan is the official Company program through which eligible Rewards Members may earn Rewards, Bonuses, incentives, recognition, and other benefits in accordance with the current Rewards Plan requirements.

Community Members do not participate in the Rewards Plan solely by being Community Members.

Product Volume (PV)

Product Volume (PV) is the value assigned by The Company to certain products, packages, subscriptions, digital products, programs, services, or other Company-approved offerings.

PV may be used to determine membership status, product activity, access to certain benefits, subscriptions, programs, or other Company-established requirements.

Product Volume (PV) is not required to equal the retail or selling price of a product or service.

Qualifying Monthly Order (QMO)

A Qualifying Monthly Order (QMO) is a qualifying purchase or combination of purchases totaling the amount of Product Volume (PV) established by the Company for purposes of determining Active Community Member status or other applicable benefits.

Qualifying Subscription Order (QSO)

A Qualifying Subscription Order (QSO) is a qualifying recurring subscription order totaling the amount of Product Volume (PV) established by the Company for purposes of determining Preferred Community Member status or other applicable subscription-related benefits.

Section 4: NRG Wave Community Membership

2 Types of Memberships

NRG Wave offers 2 Types of Memberships:

• Community Member
• Rewards Member

Individuals may select the membership option that best reflects how they wish to participate in the NRG Wave Community.

A person is not required to make a purchase before becoming a Community Member.

A Community Member may participate in applicable community programs, access available resources, interact with other Members, learn about NRG Wave products and services, and shop when they choose without participating in the NRG Wave Rewards Plan.

A person who wishes to participate in the Rewards Plan may instead choose to join directly as a Rewards Member, or may later choose to change from Community Membership to Rewards Membership by completing the applicable Company-approved process and accepting the separate Rewards Member Agreement and applicable Rewards Plan terms.

Membership Status

Community Members may have different membership statuses based upon the type of membership, current product volume, subscriptions, activity, or other Company-established requirements.

The 6 Membership Statuses are:

• Community Member – Has ordered less than 35 PV in the last 30 days
• Active Community Member – Has a 35 PV Qualifying Monthly Order (QMO)
• Preferred Community Member – Has a 35 PV Qualifying Subscription Order (QSO)
• Rewards Member – Has ordered less than 35 PV in the last 30 days
• Active Rewards Member – Has a 35 PV Qualifying Monthly Order (QMO)
• Preferred Rewards Member – Has a 35 PV Qualifying Subscription Order (QSO)

A Member’s status may affect access to certain content, pricing, benefits, programs, subscriptions, educational resources, community opportunities, or other Company-approved offerings.

The Company may establish, modify, or discontinue qualification requirements and benefits associated with membership status as programs and services evolve.

Community Access & Resources

NRG Wave may provide Community Members with access to community resources such as educational content, webinars, events, digital tools, social communities, wellness information, personal development resources, lifestyle resources, AI Services, Member programs, and other Company-approved offerings.

Some resources may be available to all Community Members, while others may be available only to Active Community Members, Preferred Community Members, subscribers, purchasers, participants in specific programs, or other eligible Members.

The Company may add, modify, limit, suspend, or discontinue particular resources, programs, benefits, or services as the NRG Wave Community continues to grow and evolve.

CONNECT • LEARN • GROW • SHOP

The NRG Wave Community is designed to give Community Members multiple ways to participate.

CONNECT by interacting with other Members, participating in community activities, sharing ideas, and building positive relationships.

LEARN through available educational content, webinars, wellness information, personal development resources, product information, technology, AI Services, and other Company-approved resources.

GROW by applying useful information, developing new skills, improving personal goals, participating in community experiences, and supporting others.

SHOP by choosing to purchase available NRG Wave products, subscriptions, digital services, educational programs, or other offerings when they meet a Member’s needs.

Participation in any one of these areas does not require participation in all of them.

Products, Services & Purchases

Community Members may purchase Company-approved products, subscriptions, digital services, educational programs, AI Services, or other offerings when available.

There is no purchase requirement simply to join or maintain Community Membership.

A Community Member who makes a purchase is acting as a customer of NRG Wave for that transaction.

Purchases, subscriptions, returns, refunds, and related transactions are subject to the applicable Refund & Return Policy, product terms, subscription terms, and other Company policies.

Supporting A Positive Community

The NRG Wave Community is intended to provide a positive environment where Members can connect, learn, share information, exchange ideas, receive support, and build relationships.

Community Members are encouraged to share useful information, personal experiences, ideas, encouragement, products, services, and other resources in ways that are respectful, helpful, and consistent with the purpose of the Community.

Members are expected to treat one another respectfully, support constructive discussion, respect differences of opinion, and avoid harassment, abusive behavior, personal attacks, or disruptive conduct.

The Company may establish additional Community standards through this Agreement, the Policies & Procedures, and other applicable Company policies.

Growing The NRG Wave Community

NRG Wave encourages Community Members to help the Community grow by sharing NRG Wave with others, inviting people to learn about the Community, participating in events and programs, and providing ideas and feedback.

There is no requirement for a Community Member to refer or invite anyone in order to remain a Member.

As the NRG Wave Community grows, the Company may be able to develop additional resources, benefits, partnerships, discounts, events, programs, services, and other opportunities for Members.

The Company welcomes Member feedback regarding the types of information, resources, products, services, benefits, and support that may help make Community Membership more valuable over time.

Section 5: Share & Support Community Participation

A Community Built Around Share & Support

The NRG Wave Community is built around a simple idea: people can improve their own lives while helping support others.

NRG Wave calls this the Share & Support philosophy.

Community Members may participate by sharing information, knowledge, experiences, ideas, encouragement, products, services, digital products, educational resources, tools, webinars, events, and other Company-approved resources that may be helpful to themselves or others.

There is no requirement for a Community Member to purchase anything, refer anyone, promote NRG Wave, or participate in every Community activity.

Members are encouraged to participate in the ways that are useful and comfortable for them.

Support Yourself

One of the most important purposes of the NRG Wave Community is to help Members find information, products, services, tools, resources, and opportunities that may support their own needs and goals.

A Community Member may support themselves by:

• Accessing free community content and educational resources.
• Attending webinars, events, or other learning opportunities.
• Using wellness, personal development, financial education, lifestyle, business, or other helpful information.
• Using free or paid digital products, marketing tools, educational tools, games, AI Services, and other Company-approved resources.
• Purchasing products or services that they believe may benefit themselves, their family, business, organization, or lifestyle.
• Connecting with Members who may have useful information, experience, knowledge, products, services, or resources to share.

NRG Wave encourages Members to choose what is useful to them and to participate at their own pace.

Support Others

The Share & Support Philosophy also encourages Members to help others by sharing useful information, experiences, encouragement, knowledge, products, services, resources, and opportunities.

Support may be as simple as telling someone about a helpful webinar, sharing useful information, purchasing products or services, or offering encouragement to another Member.

There is no requirement for a Community Member to purchase products or services.

Participation is voluntary, and Members may choose how and when they wish to share and support others.

Health, Wealth, Personal Development & Lifestyle Support

The NRG Wave Community is designed around 4 broad areas of support:

Health Support may include wellness information, healthy lifestyle resources, wellness products, educational programs, and other Company-approved offerings designed to help Members support their personal wellness goals.

Wealth Support may include financial education, business education, money-management resources, digital tools, educational programs, and other resources designed to help Members improve their financial knowledge and opportunities.

Personal Development Support may include educational content, encouragement, personal growth resources, positive-thinking tools, learning experiences, and other resources designed to help Members continue learning and growing.

Lifestyle Support may include products, services, technology, digital products, AI Services, tools, games, community activities, events, travel, discounts, benefits and other resources that may help Members improve or enjoy different areas of their everyday lives.

The Company may add, modify, or expand the types of support, programs, products, services, and resources available within these categories as the NRG Wave Community grows.

Purchasing Can Create Share & Support

A Community Member is never required to purchase a product or service in order to participate in the NRG Wave Community.

When a Community Member does choose to purchase an NRG Wave product, service, subscription, digital product, educational program, AI Service, or other eligible offering, the Member should first choose something they believe may provide value or support for themselves.

At the same time, an eligible purchase may generate Product Volume (PV) or other qualifying activity that may create Rewards for an eligible Rewards Member who referred the purchasing Member, or for other eligible participants, in accordance with the current NRG Wave Rewards Plan.

In this way, a purchase may provide support in more than one direction: the Community Member receives the product, service, or resource they chose, while eligible Rewards generated by the transaction may provide Wealth Support to other Members participating in the Rewards Plan.

Community Members do not earn Rewards simply by making purchases or participating as Community Members.

A Community Member who wishes to become eligible to earn Rewards must separately choose to become a Rewards Member for free and satisfy the applicable requirements of the Rewards Plan.

Sharing Ideas & Helping The Community Grow

NRG Wave encourages Community Members to share ideas and feedback about the types of products, services, information, resources, tools, benefits, events, and programs they would like to see offered.

As participation in the NRG Wave Community grows, the Company may be able to develop or negotiate additional resources, partnerships, discounts, events, programs, services, educational opportunities, and other benefits for Members.

Every Community Member can contribute to the strength of the Community through participation, feedback, encouragement, responsible sharing, and positive relationships.

The goal of Share & Support is not to require everyone to participate in the same way.

The goal is to create a growing worldwide Community where people can discover something that may help them, share something that may help someone else, and support one another in the areas of Health, Wealth, Personal Development and Lifestyle.

Section 6: Products, Services, Digital Offerings & Purchases

Products & Services Designed To Support Members

NRG Wave may provide Community Members with access to a growing variety of products, services, information, educational resources, digital products, subscriptions, tools, AI Services, programs, and other Company-approved offerings. These offerings may be designed to support Members in one or more areas of Health, Wealth, Personal Development and Lifestyle.

Some offerings may be available free of charge, while others may require a one-time purchase, subscription, membership level, participation requirement, or other Company-established condition.

NRG Wave generally offers one Member Price for individual Member purchases regardless of membership type, while the Company may establish special package, bulk, wholesale, professional, organizational, fundraising, or other discounted pricing when appropriate.

A Community Member may choose which products, services, resources, or programs are useful to them. There is no requirement to purchase anything simply to remain a Community Member.

Physical Products

NRG Wave may offer wellness products, nutritional products, personal care products, lifestyle products, merchandise, and other physical products directly or through Company-approved suppliers, manufacturers, fulfillment providers, professional programs, retail channels, or other distribution relationships.

Product availability, pricing, shipping, Product Volume, subscriptions, promotions, and other terms may vary by product, location, program, or distribution channel.

Community Members should review applicable product information, directions, warnings, and other materials before using a product.

Digital Products & Educational Resources

NRG Wave may offer digital products and resources including educational programs, guides, videos, courses, downloadable materials, marketing tools, business resources, personal development tools, financial education, wellness information, games, templates, training materials, and other digital offerings.

Digital offerings may be created by NRG Wave, independently owned creators, professionals, educators, business partners, licensors, or other Company-approved providers. Some digital offerings may be available at no cost, while others may be offered through one-time purchases, subscriptions, upgrades, packages, or other pricing arrangements established by the Company.

The availability, features, content, pricing, access periods, and terms associated with digital products may change as programs and technology evolve.

AI Services & Technology

NRG Wave may develop, license, provide, or make available AI-powered tools and other technology designed to support education, marketing, productivity, business development, personal development, wellness, content creation, organization, communication, and other Member needs.

Some AI Services or technology features may have free versions, paid versions, subscription levels, usage limits, or additional terms.

Community Members are responsible for reviewing AI-generated or technology-generated information before relying upon, publishing, sharing, or using it.

AI Services and other technology should be used as tools and resources and should not be treated as substitutes for qualified medical, legal, financial, tax, or other professional advice when such advice is appropriate.

Subscriptions & Recurring Purchases

Certain NRG Wave products, digital products, AI Services, programs, or other offerings may be available through recurring subscriptions.

Before beginning a subscription, Community Members should be provided with applicable information regarding price, billing frequency, renewal terms, cancellation procedures, and other material subscription terms.

A Community Member is not required to maintain a subscription simply to remain a Community Member.

A subscription may, however, provide additional pricing, benefits, access, products, content, services, or membership status as established by the Company.

Purchasing As A Customer

When a Community Member purchases an NRG Wave product, service, digital product, subscription, educational program, AI Service, or other offering, the Member is participating as a customer for that transaction.

Community Members are encouraged to purchase products and services because they believe those offerings may provide value or support for themselves, their families, businesses, organizations, or other appropriate purposes.

Purchasing products or services does not automatically make a Community Member a Rewards Member and does not automatically create eligibility to earn Rewards.

Participation in the NRG Wave Rewards Plan requires separately becoming a Rewards Member in accordance with applicable Company policies.

Pricing, Product Volume & Member Benefits

The Company may establish different pricing, discounts, subscription benefits, promotional offers, packages, access levels, or other benefits for eligible Members.

Certain products, services, subscriptions, digital products, or programs may be assigned Product Volume (PV).

The amount of Product Volume (PV) assigned to an offering does not have to equal its purchase price although the PV for many of the company’s products and services is equal to the purchase price.

The Company may establish or modify pricing, PV, discounts, benefits, availability, or other terms based upon the product, service, program, distribution channel, Member status, market, country, promotional period, or other business considerations.

Third-Party & Company-Approved Offerings

As the NRG Wave Community grows, the Company may collaborate with professionals, businesses, organizations, educators, creators, technology providers, service providers, brands, and other third parties to make additional products, services, information, discounts, programs, or benefits available to Members.

Some offerings may be provided directly by NRG Wave, while others may be provided by an independent third party.

When an offering is provided by a third party, additional terms, privacy practices, warranties, refund policies, subscription conditions, or other requirements established by that provider may apply.

The Company will determine which third-party products, services, programs, or relationships are approved for inclusion within the NRG Wave Community.

Returns, Refunds & Cancellations

Purchases of physical products are subject to the applicable NRG Wave Refund & Return Policy and any additional product-specific terms.

Digital products, subscriptions, AI Services, educational programs, and other non-physical offerings may have different refund, cancellation, access, or licensing terms based upon the nature of the offering.

Community Members should review the applicable Refund & Return Policy, subscription terms, product terms, or other Company policies before making a purchase when additional conditions apply.

Growing With The Needs Of The Community

NRG Wave intends to continue developing and identifying products, services, digital products, educational resources, technologies, tools, programs, partnerships, and other opportunities that may provide meaningful value to Members.

The Company welcomes ideas and feedback from Community Members regarding the types of resources and support they would like to see offered.

Not every Member will need the same thing.

The goal is to create a growing Share & Support Community where Members can discover information, products, services, tools, and resources that may help support what matters to them.

Section 7: Community Standards, Sharing & Responsible Participation

Supporting A Positive Community

The NRG Wave Community is intended to be a welcoming and supportive environment where people from different backgrounds, locations, experiences, interests, and points of view can connect, learn, share, and support one another.

Community Members are encouraged to communicate with honesty, kindness, respect, and consideration for others.

Members may exchange ideas, ask questions, share experiences, provide encouragement, offer helpful information, and participate in discussions without being expected to agree on every subject.

Differences of opinion are welcome when communicated respectfully.

Harassment, threats, abusive behavior, discrimination, intimidation, deliberate personal attacks, or other seriously disruptive conduct are not consistent with the purpose of the NRG Wave Community.

Sharing Information, Knowledge & Experiences

Sharing is an important part of the Share & Support philosophy.

Community Members may share information, knowledge, personal experiences, ideas, educational resources, products, services, digital products, tools, opportunities, and other information that they believe may be helpful to others.

Members should make reasonable efforts to share information accurately and should distinguish personal opinions or experiences from official information provided by NRG Wave or The Company.

When a Member is uncertain about official NRG Wave information, product details, membership requirements, policies, or other Company matters, Members are encouraged to refer others to current Company-approved materials or resources.

Sharing Products & Wellness Experiences Responsibly

Community Members may discuss or share truthful personal experiences regarding NRG Wave products and services.

Members should not exaggerate product results or make statements suggesting that a product or service is guaranteed to produce a particular result.

Unless specifically permitted by applicable law and supported by Company-approved materials, Members should not claim that an NRG Wave product diagnoses, treats, cures, prevents, or eliminates a disease, medical condition, or health disorder.

Personal experiences should be presented as personal experiences and not as guarantees of what another person will experience.

NRG Wave encourages Members to make informed decisions about products and wellness based upon their individual circumstances and, where appropriate, advice from qualified healthcare professionals.

Sharing NRG Wave With Others

Community Members are welcome to tell friends, family members, co-workers, social-media contacts, and others about the NRG Wave Community.

Members may share publicly available NRG Wave information, Company-approved content, community opportunities, products, services, educational resources, webinars, digital products, and other offerings.

There is no requirement for a Community Member to invite or refer anyone.

A Community Member does not earn Rewards for referrals or other activity unless the Member separately becomes a Rewards Member and qualifies under the applicable NRG Wave Rewards Plan.

Social Media & Online Sharing

Community Members may share their experiences with NRG Wave through social media, websites, online communities, messaging platforms, videos, blogs, or other lawful communication channels.

Members should communicate authentically and should not falsely represent themselves as an official spokesperson, employee, representative, or authorized agent of NRG Wave.

Members should also comply with the rules and community standards of any third-party platform they use.

Nothing in this Agreement prevents a Member from expressing a truthful personal opinion or sharing an honest personal experience.

No Spam Or Unwanted Solicitation

NRG Wave supports relationship-based and permission-based sharing.

Members should not use the NRG Wave Community to repeatedly distribute unwanted messages, advertisements, referral links, unrelated business opportunities, or other communications that could reasonably be considered spam.

Community Members may have businesses, professions, organizations, interests, products, services, and outside activities of their own.

However, Company-sponsored groups, webinars, communication platforms, Member directories, events, or other Community resources should not be used primarily as a source for unsolicited promotion or recruiting into unrelated commercial opportunities.

Normal friendships, conversations, networking, and the voluntary exchange of information are not prohibited.

Respecting Member Privacy

Community Members should respect the privacy of other Members.

Personal information, private messages, photographs, contact information, conversations, or other information shared within a private Community environment should not be copied, published, sold, distributed, or used for unrelated commercial purposes without appropriate permission.

Members should use reasonable judgment before sharing information about another person publicly.

Additional information regarding the collection, use, storage, and protection of personal information by NRG Wave is provided in the NRG Wave Privacy Policy.

Using Community Spaces For Their Intended Purpose

NRG Wave may provide online groups, webinars, events, discussion areas, educational environments, social communities, communication platforms, or other Company-approved spaces for Members.

Each Community space may have its own purpose, topic, guidelines, or participation rules.

Community Members should use these environments in a manner consistent with their intended purpose and should avoid intentionally disruptive, misleading, unlawful, repetitive, or inappropriate activity.

Keeping The Community Safe & Supportive

Whenever practical, NRG Wave prefers education and communication when a Member unintentionally violates a Community standard.

Depending upon the circumstances, The Company may provide guidance, request that content be corrected or removed, issue a warning, restrict access to a particular Community resource, or take other reasonable action.

Serious or repeated misconduct—including fraud, theft, deliberate deception, threats, serious harassment, unlawful activity, misuse of Member information, or conduct creating significant risk to Members or The Company—may result in immediate restriction, suspension, or termination of Community Membership.

The Company may take reasonable steps necessary to protect the safety, integrity, reputation, and intended purpose of the NRG Wave Community.

Share & Support With Respect

The strength of the NRG Wave Community depends upon the way Members treat and support one another.

Members are encouraged to:

• Share what may help.
• Support where you can.
• Respect one another.
• Be truthful.
• Be yourself.

The goal is to create a Community where people feel comfortable participating, learning, asking questions, sharing experiences, and discovering information, products, services, resources, and relationships that may add value to their lives.

Section 8: Account, Privacy, Security & Use Of NRG Wave Content

Your Member Account

A Community Member may be provided with a personal account, profile, username, password, Member identification number, dashboard, digital access, or other Company-approved account features.

Members are responsible for providing accurate information when creating or updating their account.

Community Members should keep their contact information reasonably current so NRG Wave can provide important account, membership, purchase, subscription, policy, or service-related communications when necessary.

The Company may establish additional account requirements as systems, services, and Community features evolve.

Protecting Your Account

Community Members are responsible for taking reasonable steps to protect their username, password, login credentials, devices, and other account-access information.

Members should not knowingly allow another person to impersonate them, misuse their account, or use their account for fraudulent or unauthorized purposes.

If a Member believes their account has been accessed without permission or that their login information has been compromised, they should notify NRG Wave as soon as reasonably possible.

The Company may temporarily restrict access to an account when reasonably necessary to investigate suspected fraud, unauthorized access, security concerns, or other activity that may place the Member, other Members, or the Company at risk.

Your Personal Information

NRG Wave may collect and use information necessary to create and manage Member accounts, provide products and services, process purchases and subscriptions, communicate with Members, improve Community resources, comply with legal requirements, and operate Company-approved programs.

The collection, use, storage, sharing, retention, and protection of personal information by NRG Wave is governed by the NRG Wave Privacy Policy and applicable law.

Community Members are encouraged to review the Privacy Policy to understand how personal information may be handled.

NRG Wave does not require a Member to publicly share personal information simply because they have joined the NRG Wave Community.

Member Profiles & Future Community Features

As the NRG Wave Community grows, The Company may introduce Member profiles, directories, groups, discussion areas, messaging features, social tools, community pages, or other ways for Members to connect.

When these features become available, Community Members may be able to choose what information they share with other Members, subject to available privacy settings and applicable Company policies.

The Company may establish additional guidelines regarding Member profiles, public information, private information, messaging, photographs, comments, community content, and other Member-generated activity.

Members should use good judgment when deciding what personal information to share with others.

Company Content & Resources

NRG Wave may provide Members with access to logos, product information, photographs, videos, graphics, presentations, educational materials, guides, webinars, digital products, software, games, AI Services, marketing tools, community resources, and other content.

Some of this content may be owned by the Company, while other content may be licensed from or provided by Members, creators, professionals, organizations, technology providers, business partners, or other third parties.

Access to content does not automatically transfer ownership of that content to a Community Member.

Using NRG Wave Content

Community Members may view, use, download, share, or access NRG Wave materials in the manner permitted by the Company and any applicable terms associated with the material.

Members should not falsely claim ownership of NRG Wave content or knowingly copy, sell, reproduce, modify, distribute, sublicense, or commercially exploit protected Company-owned or Company-licensed content unless permission has been provided.

Company-approved content may be shared for personal, educational, community, or other authorized purposes consistent with applicable Company policies.

Your Own Content & Ideas

Community Members may create and own their own lawful content, ideas, businesses, brands, programs, methods, creative works, and other intellectual property.

Joining the NRG Wave Community does not automatically transfer ownership of independently created intellectual property to NRG Wave.

When a Member voluntarily submits comments, suggestions, feedback, testimonials, photographs, videos, ideas, or other content to NRG Wave, the Company may establish additional terms governing how that submitted material may be used.

Nothing in this Agreement is intended to require a Member to surrender ownership of an independent business, brand, creative work, or other intellectual property simply because they participate in the NRG Wave Community.

Digital Products, AI Services & Third-Party Technology

Some digital products, AI Services, software, applications, websites, payment systems, communication tools, or other technology used by NRG Wave may be provided in whole or in part by third-party providers.

Use of those services may also be subject to additional privacy policies, terms of use, licensing conditions, account requirements, or other rules established by the applicable provider.

Community Members are responsible for using digital products, AI Services, and technology in a lawful and responsible manner.

The Company may modify, update, replace, suspend, or discontinue particular technology features or providers as technology and business needs change.

Keeping Information & Content Respectful

The NRG Wave Community works best when Members respect both people and information.

Community Members should protect their own account information, respect the privacy of others, use NRG Wave resources responsibly, and avoid using Member or Company information in ways that could harm, mislead, exploit, or unfairly take advantage of others.

The goal is to provide Members with useful access to information, technology, content, and community resources while maintaining reasonable privacy, security, trust, and respect throughout the NRG Wave Community.

Section 9: Membership Changes, Suspension & Termination

Keeping Your Membership Information Current

Community Members are responsible for keeping their account information reasonably accurate and up to date.

Members may be able to update information such as their name, contact information, business or organization information, password, communication preferences, or other account details through available Company-approved systems.

Certain changes may require verification or assistance from the Company in order to protect account security, prevent fraud, or maintain accurate Member records.

Changing Membership Status

A Community Member may move between applicable Community Membership statuses based upon purchases, subscriptions, activity, or other Company-established requirements.

For example, a Member may become an Active Community Member or Preferred Community Member when applicable requirements are satisfied.

If those requirements are no longer satisfied, the Member may return to another applicable Community Membership status.

Changes in status do not necessarily end Community Membership.

Becoming A Rewards Member

A Community Member may later choose to become a Rewards Member.

Becoming a Rewards Member is voluntary and requires completion of the applicable Company-approved process and acceptance of the separate NRG Wave Rewards Member Agreement and other applicable Rewards Plan terms.

Until that process is completed, the person remains a Community Member and is not eligible to participate in the NRG Wave Rewards Plan solely by being a Community Member.

Voluntarily Leaving The Community

A Community Member may choose to end their Community Membership at any time by following the applicable Company-approved cancellation or account-closure process.

Ending Community Membership may result in loss of access to Member-only content, community resources, pricing, subscriptions, programs, digital tools, AI Services, account features, or other benefits associated with membership.

Ending membership does not automatically cancel an existing product order, subscription, payment obligation, or other transaction unless the applicable cancellation process for that offering is also completed.

Any applicable refunds, returns, or cancellations remain subject to the NRG Wave Refund & Return Policy and other applicable terms.

Education Before Enforcement

Whenever practical and appropriate, NRG Wave prefers to help Members understand and correct an unintentional violation before taking more serious action.

Depending upon the circumstances, the Company may:

• Provide education or guidance.
• Request that inappropriate or inaccurate content be corrected or removed.
• Issue a warning.
• Restrict access to a particular Community feature, program, group, event, or resource.
• Temporarily suspend an account or Community Membership.
• Take other reasonable corrective action consistent with applicable Company policies.

The Company is not required to use these steps in a particular order when the circumstances justify a different response.

Suspension Or Restriction

The Company may temporarily suspend or restrict a Community Membership, account, service, or Community feature when reasonably necessary to investigate or address concerns involving account security, fraud, inappropriate conduct, policy violations, payment disputes, misuse of Member information, unlawful activity, or other risks to Members or the Company.

During a suspension, some or all Member access may be temporarily unavailable.

When reasonably practical, the Company may provide the Member with information regarding the concern and an opportunity to respond or correct the issue.

Termination For Serious Or Repeated Violations

The Company may terminate Community Membership when a Member engages in serious, repeated, intentional, fraudulent, abusive, unlawful, or otherwise harmful conduct.

Examples may include fraud, theft, deliberate deception, serious harassment, threats, misuse of confidential or personal information, repeated spam, unauthorized use of Company systems or intellectual property, unlawful activity, or conduct that creates significant legal, financial, security, or reputational risk for Members or the Company.

Serious conduct may result in immediate suspension or termination without a prior warning when reasonably necessary.

What Happens When Membership Ends

When Community Membership ends, the former Member may lose access to Member-only accounts, content, resources, digital services, Community environments, pricing, programs, benefits, or other Company-approved features.

Information associated with a former Member account may be retained, deleted, or otherwise handled in accordance with the NRG Wave Privacy Policy, applicable law, legitimate business requirements, and other applicable Company policies.

Termination or cancellation does not eliminate obligations that arose before membership ended, including valid purchases, payment obligations, intellectual property protections, confidentiality obligations, or other provisions that by their nature should continue after membership ends.

Returning To The Community

A former Community Member may be permitted to rejoin the NRG Wave Community, subject to applicable Company policies, account requirements, prior compliance history, and any conditions established by the Company.

NRG Wave wants the Community to remain open, welcoming, and easy to participate in while also protecting Members and the integrity of the Share & Support Community.

The goal of these policies is not to make participation difficult.

The goal is to provide reasonable ways to correct problems, protect the Community when necessary, and help maintain an environment where Members can continue to Connect, Learn, Grow and Shop with confidence.

Section 10: Legal Terms, Electronic Acceptance & Final Acknowledgment

The Agreements That Apply To Community Membership

This Community Member Agreement is intended to work together with other applicable NRG Wave policies and terms.

By accepting this Agreement, a Community Member acknowledges that the following documents, as applicable, are incorporated into and form part of the Member’s agreement with NRG Wave:

• This NRG Wave Community Member Agreement
• The current NRG Wave Policies & Procedures
• The current NRG Wave Privacy Policy
• The current NRG Wave Refund & Return Policy
• Other specific terms that may apply to a product, subscription, digital product, AI Service, program, event, technology, or other Company-approved offering the Member chooses to use

The NRG Wave Rewards Plan Guide and Rewards Member Agreement do not govern a person solely because they are a Community Member.

If a Community Member later chooses to become a Rewards Member, the Member will be required to complete the applicable process and accept the separate Rewards-related terms.

Information, Education & Member Decisions

The NRG Wave Community may provide access to information, educational content, wellness resources, personal development resources, financial education, digital products, AI Services, tools, webinars, videos, community discussions, and other resources.

Unless specifically stated otherwise by the Company, these resources are provided for general informational, educational, community, or support purposes.

They are not intended to replace individualized medical, legal, tax, accounting, financial, mental-health, or other qualified professional advice.

Community Members remain responsible for deciding which information, products, services, programs, tools, or resources are appropriate for their individual circumstances.

When appropriate, Members are encouraged to conduct their own research and consult qualified professionals before making important health, financial, legal, business, or other personal decisions.

Responsibility & Limitation Of Liability

NRG Wave seeks to provide useful products, services, resources, technology, and Community experiences, but not every offering will be appropriate for every person and individual experiences may vary.

To the fullest extent permitted by applicable law, the Company does not guarantee uninterrupted access to the website, Community platforms, digital services, AI Services, technology, events, programs, third-party services, or other resources.

Temporary interruptions, maintenance, technology failures, provider changes, shipping delays, third-party actions, circumstances beyond reasonable control, or other disruptions may occur.

Community Members are responsible for their own use of products, services, Community resources, Member-generated information, third-party offerings, and other content they choose to access or use.

To the fullest extent permitted by applicable law, NRG Wave, its parent or affiliated companies, officers, directors, employees, contractors, and authorized representatives will not be responsible for indirect, incidental, special, punitive, or consequential damages arising from participation in the NRG Wave Community, except where such limitation is prohibited by law.

Nothing in this Agreement is intended to eliminate or restrict a legal right or remedy that applicable law does not permit the parties to waive.

Responsibility For Misuse

A Community Member is responsible for their own unlawful, fraudulent, abusive, unauthorized, or improper use of the NRG Wave Community, Company systems, Member information, intellectual property, products, services, or other resources.

To the extent permitted by applicable law, a Member may be responsible for losses, claims, expenses, or damages reasonably resulting from the Member’s material violation of this Agreement, unlawful conduct, fraud, or intentional misuse of NRG Wave resources.

Nothing in this provision is intended to impose responsibility upon a Member for the independent acts of The Company or another person over whom the Member has no control.

Resolving Concerns & Disputes

NRG Wave encourages Members to contact the Company when a question, concern, or disagreement arises so the parties can first attempt to resolve the matter through good-faith communication.

Whenever reasonably practical, the Member and the Company should attempt informal resolution before beginning formal legal proceedings.

Except where applicable law provides otherwise or permits another process, unresolved disputes arising from or relating to this Agreement or Community Membership may be subject to binding individual arbitration under the Federal Arbitration Act and procedures established by a nationally recognized arbitration provider selected or approved by the Company.

Arbitration is intended to resolve disputes individually rather than through a judge or jury.

To the extent permitted by applicable law, disputes subject to arbitration will be brought on an individual basis and not as a class, collective, consolidated, or representative action.

Nothing in this Agreement prevents either party from bringing an eligible matter in small claims court or seeking temporary or emergency relief from a court when legally appropriate.

Any dispute that is not required to be resolved through arbitration will be subject to the applicable state or federal courts located in Clark County, Nevada, unless applicable law requires otherwise.

This Agreement will be governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

Changes To This Agreement & Community Policies

The NRG Wave Community will continue to grow and evolve.

The Company may update this Agreement, Company policies, Community standards, products, services, programs, technologies, membership benefits, or other terms from time to time to reflect changes in law, technology, business operations, Member needs, or the continued development of the Community.

When a material change is made, The Company may provide notice through email, a Member account, the NRG Wave website, Community communications, or another reasonable method.

Changes will apply prospectively as permitted by applicable law.

Where separate acceptance is legally required for a particular material change, The Company may require the Member to affirmatively accept the updated terms before continuing to use the affected service or feature.

Severability & No Waiver

If any provision of this Agreement is determined by a court, arbitrator, or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

An invalid or unenforceable provision may be limited or interpreted to the minimum extent reasonably necessary to make it enforceable while preserving its intended purpose.

If the Company does not enforce a provision in a particular situation, that does not permanently waive the provision or prevent the Company from enforcing it later.

Providing education, guidance, flexibility, or an exception in one situation does not require the Company to provide the same response in every situation.

Electronic Communications & Acceptance

NRG Wave may conduct some or all aspects of Community Membership electronically.

Members may receive agreements, policies, notices, account information, purchase information, subscription communications, Community updates, disclosures, and other records through email, Member accounts, websites, applications, or other Company-approved electronic methods.

Community Members are responsible for maintaining reasonably current contact information and reasonable access to the technology necessary to receive electronic communications associated with their membership.

Where permitted by applicable law, electronic acceptance of this Agreement may have the same effect as a handwritten signature.

Acceptance may be recorded through a checkbox, electronic signature, registration process, account activation, or other Company-approved method.

A Community Member should not knowingly permit another person to falsely accept an agreement or provide electronic authorization in the Member’s name.

Entire Agreement & Continuing Terms

This Agreement, together with the applicable documents incorporated into it, represents the agreement governing Community Membership.

Separate terms may apply when a Member chooses to purchase or use a particular product, service, subscription, digital product, AI Service, event, program, or third-party offering.

Provisions that by their nature are intended to continue after Community Membership ends may remain in effect to the extent permitted by applicable law.

These may include provisions concerning privacy, intellectual property, unpaid obligations, dispute resolution, governing law, protection of Member information, and other rights or responsibilities that reasonably require continuing effect.

Final Acknowledgment & Acceptance

By accepting this Community Member Agreement, the Member acknowledges that:

• Community Membership is free.
• There is no purchase requirement simply to join or remain a Community Member.
• There is no annual membership fee for Community Membership.
• A Community Member may choose which available Community resources, products, services, digital products, educational programs, AI Services, tools, subscriptions, events, or other offerings they wish to use.
• Purchases are voluntary and are subject to applicable purchase, subscription, refund, and product terms.
• Community Members do not participate in the NRG Wave Rewards Plan unless they separately choose to become Rewards Members.
• The Member agrees to participate respectfully and responsibly and to comply with this Agreement and applicable Company policies.
• The Member has had the opportunity to review the Agreement and applicable linked policies before accepting Community Membership.
• Electronic acceptance may constitute the Member’s agreement to be bound by these terms to the extent permitted by applicable law.

This Agreement is intended to establish reasonable guidelines and protections for both Members and NRG Wave while keeping Community Membership simple, flexible, and supportive.

You are not required to buy anything.

You are not required to refer anyone.

You are not required to participate in every program.

You are invited to Connect, Learn, Grow and Shop in the ways that provide value to you.

NRG Wave was created around the belief that people can accomplish more when they share useful information, support themselves, support others, and build positive relationships together.

Welcome to the NRG Wave Share & Support Community.